Fillers ensure a welcoming, efficient, and informed shopping experience for clients at the Kimberley Helping Hands Food Bank (KHHFB), while supporting the accuracy of food distribution and reporting. This role is integral to creating a positive experience for clients and ensuring the smooth operation of the food bank’s services.
The typical responsibilities during the filler shift are as follows:
Greet clients as they arrive at the food bank.
Ask them whether or not they’re familiar with the current KHHFB shopping system.
If the client is unfamiliar, explain the current shopping system, including colour coding and family size.
Inform clients of any specialty items available that day, such as donated bread or treats.
Answer any questions that clients may have as they shop and provide extra shopping bags or boxes if needed.
Weigh all food, toiletry, and/or pet food items,
Record total weight and monetary value on appropriate forms.
Input shopping visit into Link2Feed digital reporting system.
Restock shelves as needed, ensuring date rotation to minimise food waste
Monitor food quality, ensuring no unfit items are distributed.
Our number one priority is to foster a safe and welcoming space free of stigma for all our clients. Kindness, positivity, and friendly people skills are a must, so if this sounds like you, we'd love to have you as a volunteer.
If you'd like to help us provide food support to the Kimberley community, please get in touch!
